Emergency drainage callout software for faster response and clearer updates
When a drainage emergency comes in, the office needs to know who can attend, what is happening on site and when the customer can be updated. Okappy connects the callout from first request through attendance, evidence and invoice.
Built for reactive drainage work
Log the callout
Capture customer, site, issue, priority and access details as soon as the job arrives.
Assign the right person
Send work to an employee or trusted drainage subcontractor depending on location, availability and capability.
Track live status
See viewed, travelling, on-site and completed updates without relying on repeated calls.
What emergency teams need
Fast triage
Separate genuine emergencies from planned or follow-on work and make the next action obvious.
Customer updates
Give commercial clients, facilities teams or housing providers a clearer view of attendance and progress.
Evidence from site
Attach photos, notes, signatures and completion details to the job while the engineer is still on site.
Faster billing
Move from completed work to invoice with less chasing because the job record is already complete.
Common drainage callout scenarios
- Blocked drains at commercial premises.
- Out-of-hours attendance for facilities management clients.
- Reactive jobs from housing associations or property managers.
- Emergency jetting followed by CCTV survey recommendations.
- Escalation to tankering or specialist subcontractors.
FAQs
Can Okappy handle out-of-hours drainage work?
Yes. Jobs can be raised and assigned to the right engineer or subcontractor, with live updates captured as the work progresses.
Can evidence be captured on site?
Yes. Engineers can add notes, photos, signatures and completion information to the job record.
Can subcontractors update the callout?
Yes. Okappy is strongest where employees and subcontractors both need to feed live updates back to the office.
See it on your own workflow
Book a short demo and see how Okappy connects customers, office teams, engineers and subcontractors from first call to invoice.