Well, are you regularly reaching your customer service goals? If, like most of us, you are unsure, how do you realistically keep an up to the minute record of your mobile workforce activity? Who is going to do this? Who has the time? You need a reliable monitoring system in place in order to gain an accurate insight into your operations.
Customer Service
In today’s highly competitive business world, good customer relations are vital. Customers now demand more, in control and will disappear far more rapidly if they do not feel satisfied with the service. One way to sharpen this is to monitor your business activity with a vehicle tracking system. By judging whether or not your vehicles are being used to optimum customer, rather than just workforce, advantage, you may see more satisfied, real time people.
Real time vehicle monitoring
Real time fleet tracking is a great way for you, as a fleet manager, to work in close, efficient communication with your mobile employees or commercial vehicle drivers every minute of the day. This works just as well if you are based in London and your employee is in Lancashire, Camden Town, Scotland or the Isle of Wight.
Due to circumstances beyond our control…
How many times have you begun a call to one of your customers with those words? You are communicating nothing more than your tension and inefficiency. In a super cool tech world where efficiency is paramount to success, this won’t do. Last minute changes are going to happen in your schedules; with active monitoring, you can really help improve your business image, relationships and employee time.
Get the latest iPhone app
In a tough economic climate you need to cut costs and improve efficiency but are understandably wary of investing in new technology. The new iPhone application offers huge potential for ease of vehicle tracking and at a far more attractive price. With this handy app, you can request help, monitor location, and protect your assets without having to invest time and money in a complicated new system. You simply download the app and away you go. If you need more detail, additional vehicle units can be added when required.
The gold key called Communication
Run an efficient fleet and two way dialogue between you and your drivers is critical. Without this, you wave away thousands of pounds of business to your rival – and he probably uses an efficient tracking device. How many unpredictable road incidents, unscheduled or sudden change in delivery instructions, extreme weather conditions and any workforce issues do you constantly deal with? All these add up to hours of time. Response from such devices is instant and accurate…a great solution to constant hassle and rising bills.
Mobile and on the go
Matching hectic schedules with the closest available resources to a different location is part of the job of overseeing a mobile workforce. Well, you could always stick with the good old telephone to speak to your team. Is that really what you call modern, innovative fleet management? A tracking unit is way ahead of this, there’s simply no comparison, not even to a Smartphone.
Keeping track of your mobile workforce is great for both employer and driver. Let your drivers see how an innovative vehicle tracking system can lessen stress for both of you.
0207 099 5698