How to request a refund on itunes or app store

Most of the time, iTunes will not refund anything that is older than 90 days. So keep that in mind when trying to report an issue with a purchase. As long as the purchase was within the past 90 days, continue along and we’ll show you have to file a request for a refund.

1. Launch iTunes on either your Mac or PC.
2. Click on the iTunes Store button if you aren’t already in it.
3. Now click on your email address and enter your password. If you aren’t signed in at all, you’ll see a general sign in option.
4. Once you’ve signed into your account, scroll down to the bottom of the screen and click on Account under the Manage option.
5. Scroll down to Purchase History and click See All
6. Here you’ll see lists of different iTunes invoices. Find the invoice that has the item in question and click on it.
7. Click on the button labeled Report a Problem.

   You’ll be taken to another screen that shows the batch of apps included in that invoice.

8. Click on the Report a Problem button and then click Report a Problem next to the app you want to refund.
9. You’ll now be routed out of iTunes and to iTunes Support on the web. Simply sign in to your Apple ID that you use for iTunes purchases one more time.
10. Here you’ll see another detailed list of apps that you’ve recently purchased within the past 90 days.
11. Click on Report a Problem one more time next to the app you’re trying to get a refund for.
12. From the drop down, select the reason you’d like a refund.

    There are several options from you not authorizing the purchase to accident purchases. Put any other pertinent information into the text box and hit Submit.

That’s all there is to it.

You should receive a confirmation email from iTunes Support that they have received your request. You’ll receive a follow-up response with Apple’s decision on a refund within a short period.

Hopefully you’re not looking to refund one of our apps, if you do have any problems or need any help first, please don’t hesitate to get in touch.

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