Manage subcontractors like part of your own field team
Okappy helps field service companies assign jobs to subcontractors, receive live updates back from site, share evidence with customers and keep a clear audit trail through to invoice.
The problem with subcontractor work
Subcontractors make it possible to cover more areas, handle specialist work and respond faster. But they also create admin friction when updates arrive by phone, WhatsApp, email, spreadsheet or not at all.
Chasing updates
The office spends time asking whether the job has been viewed, accepted, attended or completed.
Missing evidence
Photos, signatures, notes and reports may arrive late or sit outside the job record.
Invoice delays
Completed work cannot be billed quickly when the proof and job details are scattered.
How Okappy helps
Assign work clearly
Send job details to the right supplier with the customer, site, description, priority and expected outcome in one place.
Receive live status updates
See when work is viewed, travelling, on site, completed or needs attention without calling for every update.
Keep a shared audit trail
Store notes, photos, signatures, forms and timestamps against the job so disputes are easier to resolve.
Keep customers informed
Use the same connected job record to give customers faster answers and better visibility.
Best-fit use cases
Okappy is particularly useful where subcontractors perform customer-facing work and the main contractor still needs control, visibility and evidence.
- Drainage subcontractors handling emergency callouts, CCTV surveys, jetting or tankering.
- Facilities and property maintenance suppliers completing reactive jobs on client sites.
- Utilities and street works teams coordinating work across several parties.
- Main contractors managing specialist field service suppliers.
FAQs
Do subcontractors need to be employees?
No. Okappy is designed for multi-company working, so external subcontractors can be connected to job workflows without becoming part of your internal organisation.
Can we still control what subcontractors see?
Yes. The aim is shared visibility around the relevant job, not open access to every internal record.
Does this help with customer disputes?
Yes. A clearer audit trail with status updates, photos, notes and signatures makes it easier to answer customer queries and support invoices.
See it on your own workflow
Book a short demo and see how Okappy connects customers, office teams, engineers and subcontractors from first call to invoice.