RPS Drainage Services Case Study
RPS Drainage Services provides planned preventative drainage maintenance and reactive emergency callouts. Okappy helped the team centralise job information, reduce paperwork, improve client updates and speed up the route from completed work to invoice.
About RPS Drainage
RPS Drainage Services Ltd is a professional drainage maintenance company providing planned preventative drainage maintenance and reactive emergency callouts. The business operates a 24-hour, 365-day service for commercial clients and facilities teams, with engineers working across planned jobs, urgent attendance and specialist drainage tasks.
As the company expanded, the management team wanted a simpler way to keep jobs, site information and engineer updates in one place. Paper job sheets created delays, especially when work was completed overnight or when engineers were moving between urgent jobs.
The challenge
Paperwork delayed updates
Job sheets had to come back to the office before the team could see exactly what had happened on site.
Clients needed faster answers
Commercial clients expected timely updates on attendance, status, completion and evidence.
Invoicing depended on proof
Completed work could not be invoiced quickly if notes, photos and signatures were delayed.
Why RPS chose Okappy
RPS reviewed several systems but found many were too complex for the simple, fast workflow required by office staff and engineers. Okappy stood out because important job information could be accessed quickly, updates could be captured in real time and engineers could use the system in challenging site conditions.
“We wanted to centralize all the job sheets and keep everything in one place.”
Clare, Accounts at RPS Drainage
How the workflow works
Job logged
A job arrives by phone or email and is logged by the office with the customer, site and job details.
Engineer assigned
The job is allocated to the relevant engineer, who can see the information on their phone or tablet.
Status updates live
The office can see when the engineer has viewed the job, is on site and has completed the work.
Evidence captured
Photos, videos, notes and signatures are attached to the job record.
Invoice raised faster
The information needed for invoicing is available sooner, reducing the delay after completion.
Clients updated
The team can give clients clearer answers without chasing engineers for every detail.
The outcome
Better client service
RPS can provide more timely updates because job status and completion information are available to the office in real time.
Less chasing
The team no longer has to rely on engineers returning paperwork before understanding what happened on site.
Clearer evidence
Images, signatures and notes are attached to the job, which supports customer communication and invoice approval.
Faster route to invoice
Completed job information is available sooner, helping the business invoice completed work more quickly.
Relevant Okappy features
- Job management dashboard for office visibility.
- Mobile access for drainage engineers.
- Real-time job status updates.
- Photo, video, note and signature capture.
- Customer and site history.
- Connected workflow from job completion to invoice.
See the same connected workflow in your drainage business
Book a short demo to see how Okappy helps drainage companies manage jobs, engineers, subcontractors, customer updates and invoices.